🚚 Shipping Policy — MomDog Atelier

Last updated: October 2025

1. Overview

At MomDog Atelier, every order is made with love and care.
Since each item is made-to-order, please allow time for production before shipment.
We ship worldwide — including France, the United Kingdom, Canada, and Germany — through our trusted fulfillment partners.

2. Processing Time

Each product is individually crafted once your order is placed.
Please allow 2 to 5 business days for production and quality control before your order is shipped.
During peak seasons (such as Christmas), production may take slightly longer.

3. Shipping Times

Estimated delivery times after dispatch:

These time frames are approximate and may vary depending on customs procedures or carrier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on your destination and order weight.
We offer free shipping on selected promotions or minimum-order thresholds — when available, it will be clearly displayed at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking link.
You can follow your parcel’s journey directly from that link or from your MomDog Atelier account.

6. Customs, Duties & Taxes

International orders may be subject to import duties or taxes.
These charges are determined by your local customs authorities and are not included in our prices.
MomDog Atelier is not responsible for any additional fees that may apply upon delivery.

7. Wrong Address or Delivery Issues

Please double-check your shipping information before completing your order.
We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.
If your package is lost or delayed, contact us at info@momdogatelier.com, and we’ll do our best to assist you.

8. Partial Shipments

To ensure faster delivery, items in the same order may be shipped separately if they are produced in different locations.
You’ll receive separate tracking numbers for each package.

9. Contact Us

For any question regarding shipping or delivery, please contact our support team:
📧 info@momdogatelier.com
📍 MomDog Atelier — New York, USA